This requires using all available resources and skills to ensure our customers have the best experience possible and their needs are adequately met. “I believe providing excellent customer service requires being an advocate for our customers, both internal and external. Jennifer Williamson – Medical Reviewer III: RRB Operations
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“Good customer service is fixing what is incorrect, answering the question asked and answering the next question that was not asked.” - Lou Overbey Lou Overbey – Accountant IV: JM Operations The elements that are most mission-critical to providing excellent customer service are the joy in helping others, teamwork, knowledge, research, attention to detail, and patience." - Dianne Mancini It’s about providing information that broadens their knowledge and understanding, giving guidance, and resolving the issue/problem at hand. “Customer service is helping who we can when we can. Finally, you want your customers to feel like you are the person they can come to anytime they have questions because you are willing to go above and beyond your call of duty and take the time to provide them with the answers to their questions.” - Denise Dearingĭianne Mancini – Lead Claims Processor: Shared Services This is usually due to each customer having very different requests for the type of information they need.
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If either set of customers require answers on projects, I can research their questions to be able to provide an accurate response. I work with both internal and external customers that both require me to have a good understanding of the projects that are currently being worked on at Palmetto GBA. “Providing exceptional customer service is about being able to adapt to each customer's needs. Making sure my clients and customers are well taken care of is my utmost priority and I will always do my best to represent the mission and values this great company holds." - Collin Movayĭenise Dearing – Accountant III: Financial Operations I strive to help out my fellow teammates and coworkers in any capacity because I value those relationships and believe that we can all work together to create a respectful and innovative environment for our creative ideas to flourish. "To me, good customer service is about being proactively helpful, having clear and constructive communication, and providing a product or service that creates a connected experience, both for the client and the end-user. Speaking with an upbeat tone as though it sounds like you're smiling will tell the caller that you care and are happy to assist them.” - Brittney WatkinsĬollin Movay – Elearning Designer/Developer: Support Operations
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Another part of providing good customer service is the tone of your voice.
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If I was calling in to speak to a representative regarding a claim that I was not understanding, I would want the representative's full attention and patience for a resolution.
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“Providing good customer service to me is putting yourself in the caller's shoes. Their customers and co-workers applaud their commitment to being ALL About Service.īrittney Watkins – Customer Service Advocate III: JM Operations The Customer Xperience (CX) recognition honors Palmetto GBA associates who consistently go above and beyond.